The Best Black Friday Event Tips For Your Online Marketplace
Black Friday & Cyber Monday - two absolute juggernauts on the ecommerce calendar. Up there with Christmas, if you are an ecommerce store or marketplace, then you are very much aware of these two days and how they can be incredibly lucrative but also, busy.
Both in November, these two dates can help transform the fortunes of your marketplace, setting you nicely leading up to Christmas and the new year. For this reason, it is important to get your strategy right so you can make the most of your increased traffic - from increasing traffic to your site to most importantly, getting as many conversions and sales as you possibly can.
Black Friday or Cyber Monday may be the first time a potential customer visits your marketplace so first impressions matter, a poor experience, anywhere along the process from navigation to transaction may turn them away for good.
Producing the best experience and the best deals will on these two days go a long way to converting the first visit to your marketplace into a long time and repeat customer.
Strategy & Margins
Black Friday and Cyber Monday are the perfect examples of high competition - in most cases, competition will be so high that you will have to really offer great value to your customers in order to entice them to visit your site.
You may decide that, in order to get traffic, you will have to offer select products at prices that may eat heavily in your margin. It’s important to analyze where you could perhaps trim back your margin and attempt to match this with products that are in high demand. This will likely be something you will have to discuss with your vendors as well.
This approach is based on the idea that due to the sheer volume of sales across your entire marketplace, you’ll end up making your discounts back. Some customers may order several items, covering the costs of reducing your margin on some individual products.
Aside from the actual products themselves, you may decide to change your shipping policy, like offering free shipping on certain items or reducing shipping fees. These are all methods you can use to attract customers and ensure that your Black Friday/Cyber Monday event is a profitable one for you.
User UX can be vital when it comes to big events like Black Friday/Cyber Monday - how easy customers find it to search for the products they want is a core part of making your event succeed.
Look at metrics like your bounce rate to try and figure out which pages need to be improved - on such a busy day, customers may visit your site but only give you a short window of time in terms of whether they can find what they are looking for quickly.
Therefore, it’s recommended that you ensure that your site is easy to navigate, intuitive to use, mobile-friendly, and fast loading - from search all the way to checkout. This is generally a good point all year round but is especially relevant on days like Black Friday.
Advertising & Promotion
To start off, you have to let your customers know that you are having a Black Friday/Cyber Monday event - after all, you can have all the deals in the world but if nobody knows, there isn’t that much point.
It’s a good idea to start promoting your event and examples of the deals on offer at least two weeks before the date - this allows enough customers to become aware of your event and to plan accordingly. You can do this via several different mediums like social media posts, notices on your site as well as mentioning your event on your monthly newsletter if you have one - here, you could even create a promo code which could give an extra discount to those who use it.
If you are lucky enough to have brand ambassadors or influencers who support your marketplace, it’s a great idea to use them to help promote your event by mentioning your marketplace and giving a promo code for discounts on particular products.
Managing it All
So you’ve managed to advertise and promote your Black Friday/Cyber Monday deals, worked out an arrangement with your vendors regarding margins, and make sure your marketplace is an oasis in a desert of poor UX, what next?
You need a system that can help you manage all the logistics of each of your orders. On a busy day like Black Friday or Cyber Monday, you might find yourself spinning many different plates so it is important to have something in place which can help you keep track of everything - What is that solution? Jetti.
With Jetti, you can help streamline and automate your order routing, inventory, shipping, and payment operations. Quickly and accurately relay orders back to vendors for the fulfillment, easily organize the best possible shipping option, automate payments back to your vendors and keep a watchful eye on your product catalog and inventory.
For instance, with orders coming in from all directions, you need a solution like Jetti to intelligently route those orders back to the appropriate vendor, ensuring to reduce any possible mistakes or confusion and overall, just helping to keep things running smoothly.
Worrying about your shipping? Well, thanks to Jetti, you no longer have to. You can generate shipping labels with a bundled USPS account as well as generate shipping labels with any carrier using 3rd party carrier services such as Shippo, Shipstation and Shippypro just to name a few. It is also possible to provide labels to your vendors to ship the order directly.
For your shipping rates, you can blend shipping rates at checkout considering parameters such as Origin, Destination, # items, Vendors involved in the order, Order value, and Thresholds.
Jetti allows you to stay on top of all your marketplace processes and can help ensure that your Black Friday and Cyber Monday events go off without a hitch.
Black Friday or Cyber Monday? - Jetti Has You Covered
With Jetti, you can streamline your marketplace operations and ensure that during busy periods, such as Christmas or Black Friday, your customer can depend on your marketplace providing them with a seamless and intuitive shipping experience.
From your order routing needs to paying your vendors to ultimately ensuring that your customer’s orders get to them in a timely manner, Jetti can help you to not only manage all your operations but automate them, giving you more time to focus on really matter - bringing the best possible experience to your customers and ensure that they return. Why not try out our free 14-day trial and see for yourself what Jetti can do for you?